Background
Purpose
Designs
The design of their website is to create a fast and easy way to book accommodation online. Moreover, this web is user-friendly and straightforward. So with only a few clicks, their customers can make their accommodation choices, and reserve and confirm their rooms on their chosen dates, and at their preferred rates. Their customers will also receive instant feedback on their booking status, eliminating any waiting period which makes last-minute travelling arrangement a feasible option.
Strength
Attractive discounted rates
At HolidayCity, they offer attractive discounted rates on a variety of accommodations. This is made possible through the preferential rates offered by their hotel partners that are directly passed on to their customers.
HolidayCity is a fast and easy way to book accommodation online
They make it fast and they make it easy! With only a few clicks, their customers can make their accommodation choices, and reserve and confirm their rooms on their chosen dates, and at their preferred rates. Their customers receive instant feedback on their booking status, eliminating any waiting period which makes last-minute travelling arrangement a feasible option.
Payment is made directly to the hotels
Their customers are not required to make any form of payment online directly to HolidayCity. This is to ensure their security and ease their worries about conducting online transactions, particularly for first-time users.
Payment arrangement is subject to the terms and condition of each respective hotel.
Wide variety of accommodation choices in more than 800 locations
At HolidayCity, travellers are spoilt for choice. With over 14,000 hotels in more than 800 locations, they have the freedom to choose from a variety of accommodations to suit their budget and preference. From 5-star hotels in busy cosmopolitans to intimate resorts in exotic locations, they would find them all at HolidayCity.
Free reservation service with complete freedom to manage bookings
Their service is free! There is no fee imposed to utilise their system and furthermore, their customers will be assigned their very own personal account to manage their bookings. They are able to make changes, cancellations or further bookings anytime, anywhere. Complete freedom is theirs at no cost.
No membership required
Their customers do not need to sign up as a member to use their facilities. Travelers only need to fill in their personal details once to facilitate any future bookings. Travellers are guaranteed of a speedy booking process the next time they use their services.
Assistance from professional and helpful Customer Service Officers
Their Customer Service Officers are available to attend to any inquiry from the customers. Travellers can call, email or fax their queries and the relevant response would be sent to them in the shortest time possible. HolidayCity has also introduced an ‘online chat’ facility on their websites where customers can interact with their officers in real-time.
Guest Reviews
The ‘Guest Review’ section contains feedback from their customers on the hotels’ facilities, ambience, service, location, value for money, and other general comments. There is also an average rating list for the respective hotel as a useful guide for potential customers. They are assured of unbiased opinion and reviews from other fellow travellers.
Security & Privacy
HolidayCity understands that your privacy is important. They have created this statement in order to demonstrate their commitment to privacy.
Use of Personal Information and Credit Card Details
They use your personal information strictly for the purpose of processing your accommodation reservation requests. Your e-mail address will not be added to HolidayCity mailing list without your consent.
Disclosures
HolidayCity never sell, share or disclose any customers' information to any other third party merchants or advertisers in any way.
Weaknesses
In HoildayCity cancellations of hotel reservation are not accepted via telephone. Although this is to ensure that a written record of the cancellation is kept, some people found it as bad point. As in this modern world, maybe they can introduce device to record their conversation through phone and this will solve the problem.
HolidayCity may contain links to other third party web sites. Surfing them are on your own risk. As HolidayCity will not bear any responsible and encourage their customers not to review their privacy policies on other web sites before they disclose any information..
